Types of services
Funds transferred under a brokerage service agreement and a trust management agreement are not subject to insurance in accordance with Federal law No. 177-FZ of December 23, 2003 "On insurance of deposits of individuals in banks of the Russian Federation"
- To the management of the Bank at the address 117218, Moscow, Krzhizhanovskogo str., 21/33, building 1, in electronic form via the Bank's official website at email@example.com. The Bank will make a decision on the complaint received and send a response within 30 calendar days from the date of its receipt. The Bank will send a response to the complaint that does not require additional analysis and verification within 15 calendar days from the date of its receipt. If the complaint is satisfied, the Bank will send a response explaining what actions are being taken by the Bank on the complaint and what actions should be taken by the Bank's client (if necessary). If the complaint is not satisfied, you will receive a reasoned response indicating the causes for refusal.
- Self-regulatory organization National association of stock market participants (NAUFOR), Department of control over the activities of NAUFOR members (is a specialized body of NAUFOR), head of the Department - Luneva Maria Borisovna, tel. 787-77-74 EXT. 5231, at the address 109004, Moscow, Zemlyanoi Val str., 65 bld 2, in electronic form via the official website at firstname.lastname@example.org.
- To the Bank of Russia at 12 Neglinnaya street, Moscow, 107016, or via the Internet reception Desk on the Bank of Russia website at https://cbr.ru/Reception/.
Rights protection of the financial services recipient is specified in clause 6.5. of "Regulations for the provision of services on the securities market by Alef-Bank".
All information on the types and amounts of payments (the procedure for determining the amount of payments), including information on the amount of remuneration (the procedure for determining the amount of remuneration) and the procedure for payment is provided in Appendix No. 13 to the "Regulations for the provision of services on the securities market by Alef-Bank".